Guarantee of Authenticity
We unconditionally guarantee the authenticity of all of our specimens. With over 35 years of experience collecting and selling natural history specimens we have the expertise to assess whether or not a specimen is real and whether there is repair or restoration present. Many of our specimens have little or no restoration, which is the way we prefer them. We are always upfront about any alterations to the specimen, if applicable. We also provide a certificate of authenticity upon request for all of our specimens.
On all items under $10,000, we accept returns within 14 days of purchase for a full refund. The return shipping costs are the buyer's responsibility. As well, all items must be returned in their original condition. The refund will be issued once the item is received and inspected. Please contact us either by email, or, preferably, by calling prior to returning any item. Items over $10,000 are Final Sale and returns are not accepted.
Getting your order to you in a timely fashion is a priority for us and your items will be shipped as soon as possible. However, please allow us up to 4 business days of handling time after your order placement. In cases where a wooden crate needs to be built (which pertains to some fragile specimens and specimens over 30 kg), we may require approximately 7 to 10 business days of handling time.
We are happy to offer you an estimated shipping time; however, we are not responsible for delays that occur after the item has been shipped, including customs delays, which are out of our control and cannot be accounted for in advance.
We pack all of our specimens with great care and expertise. In the unlikely event that an item was damaged during shipment, it is important to document the damage to both the specimen and shipping box/crate with photographs. We also must be contacted immediately by email or phone to file an insurance claim with the carrier. Please contact to arrange insurance - by default, our shipments are uninsured. No reimbursement can be issued without proper compliance to these guidelines.
We are not responsible for shipments lost in transit due to postal service or courier error. Please contact us to arrange insurance if you would like full value protection for lost items. However, if an item does not reach you we will conduct an investigation and personally call the shipping service and do our best to track down the item - in these cases, it is much better to chose a shipping method that includes a tracking number so that we can better track down the item. We can assist you in choosing the shipping method that is right for you.
Please understand that we will not ship by Canada Post surface (which does not come with a tracking number) unless you agree to this method in advance. We highly recommend choosing air shipping, with a tracking number - we can assist you in this matter.
Fo international shipments, every item will be accurately described on all customs paperwork, classified with the correct tariff code. We will not, under any circumstance, falsify customs declarations. Please do not ask us to declare a lower value on your specimen. We are obliged to declare the value that you paid.
All prices are listed in US Dollars and all payments will be processed in US Dollars. Please contact us in advance regarding payments over $8,000 USD. In these instances we only accept payment by wire transfer.
Import Fees, Duties and Taxes
Any duties, taxes, brokerage or other fees relating to the import of an item are the responsibility of the buyer. Your shipping charges DO NOT include the aforementioned fees.
Reserve and Item
To reserve an item we require a 20% non-refundable deposit (It is refundable if and only if it cannot be shipped by us due to to loss or damage). We can hold an item up to 30 days with this deposit.