Guarantee of Authenticity
We unconditionally guarantee the authenticity of all of our specimens. With over 35 years of experience collecting and selling natural history specimens we have the expertise to assess whether or not a specimen is real and whether there is repair or restoration present. Many of our specimens have little or no restoration, which is the way we prefer them. We are always upfront about any alterations to the specimen, if applicable. We also provide a certificate of authenticity upon request for all of our specimens.
On all items under $7500 USD, we accept returns within 14 days of purchase for a full refund. The return shipping costs are the buyer's responsibility. As well, all items must be returned in their original condition. The refund will be issued once the item is received and inspected. Please contact us either by email, or, preferably, by calling prior to returning any item. Items $7500 USD and over are Final Sale and returns are not accepted.
Getting your order to you in a timely fashion is a priority for us and your items will be shipped as soon as possible. However, please allow us up to 4 business days of handling time after your order placement. In cases where a wooden crate needs to be built (which pertains to some fragile specimens and heavy specimens), we may require a longer time frame.
We are happy to offer you an estimated shipping time; however, we are not responsible for delays that occur after the item has been shipped, including customs delays, which are out of our control and cannot be accounted for in advance.
We pack all of our specimens with great care and expertise, following industry best practices. Please, however, contact us to arrange insurance - by default, our shipments are uninsured. In the unlikely event that an item was damaged during shipment, it is important to document the damage to both the specimen and shipping box/crate with photographs. We must also be contacted immediately to file an insurance claim with the carrier. The compensation will be determined by the insurance company.
We are not responsible for shipments lost in transit due to postal service or courier error. Please contact us to arrange insurance if you would like full value protection. However, if an item does not reach you we will conduct an investigation and do our best to track down the item - it is much better to chose a shipping method that includes a tracking number so that we can better track down the item. We can assist you in choosing the shipping method that is right for you.
Please understand that we will not ship by Canada Post surface (which does not come with a tracking number) unless you agree to this method in advance. We recommend choosing air shipping, with a tracking number - we can assist you in this matter.
Fo international shipments, every item will be accurately described on all customs paperwork, classified with the correct tariff code. We will not, under any circumstance, falsify customs declarations. We are obliged to declare the value that you paid.
All prices are listed in US Dollars and all payments will be processed in US Dollars. We only accept wire transfers as a means of payment on purchases $7,500 USD and over. Specimens will be shipped after full payment is received.
Customs, Duties and Taxes
Any duties, taxes, brokerage or other fees relating to the import of an item are the responsibility of the buyer. In the unlikely event that a customs issue arises, we will help to the best of our ability. However, we cannot be held responsible since the items that we ship are legal to trade and will be properly declared.
Listed prices, or quoted prices, exclude applicable sales tax.
Reserve and Item
To reserve an item we require a 20% non-refundable deposit (It is refundable if and only if it cannot be shipped by us due to to loss or damage). We can hold an item up to 30 days with this deposit.