Guarantee of Authenticity

We unconditionally guarantee the authenticity of all of our fossils and minerals. With over 30 years of experience collecting and selling fossils we have the expertise to assess whether or not a fossil is real, repaired or restored. Many of our specimens have little or no restoration, which is the way we prefer them. We are always upfront about any alterations if applicableWe also provide a certificate of authenticity upon request for all of our fossils and minerals. 

Return Policy

If you are not completely satisfied with your purchase, for any reason, please return it within 3 weeks for a full refund. We do not charge any handling fees but the return shipping costs are your responsibility. As well, all items must be returned in their original condition. Please contact us either by email, or, preferably, by calling prior to returning any item. 

Handling Time

Getting your order to you in a timely fashion is a priority for us and your items will be shipped as fast as possible. However, please allow us up to 3 business days of handling time after your order placement.  

Damaged Shipments 

We professionally pack all of our fossils and minerals. In the unlikely event that an item was damaged during shipment, it is important to document the damage to both the specimen and shipping box with photographs. We also must be contacted immediately by email or phone to file an insurance claim with the carrier. Please contact to arrange insurance. No reimbursement can be made without proper compliance to these guidelines.

Lost Shipments

We are not responsible for shipments lost in transit due to postal service or courier error, if no insurance has been purchased. Please contact us to arrange insurance. However, if an item does not reach you we will conduct an investigation and personally call the shipping service and do our best to track down the item - it is much better to chose a shipping method that method that includes a tracking number. We can assist you in choosing the method that is right for you. 

Payments

All prices are listed in US Dollars and all payments will be processed in US Dollars.

Free Shipping

Free Shipping applies to orders in the U.S. and Canada that total $50 USD or more (before tax). In the U.S., the free shipping rate applies to standard shipping with Canada Post. This does not included tracked packages. Please choose a different rate if you desire faster shipping or a tracked package.

In Canada, the free shipping rate applies to the expedited parcel service by Canada Post. 

Courier shipping on very large, crated items or heavy orders (over 30 kg / 66 lbs.) is excluded from the "Free Shipping" promotion. However, please contact us regarding large orders and we will arrange a discounted rate and convenient method.  

We ship worldwide. Although the "Free Shipping" promotion does not apply outside of Canada and the U.S., we will still arrange a discount on orders over $50 USD. 

Privacy Policy

Fossil Realm is committed to protecting your privacy. See our Privacy Policy.