Guarantee of Authenticity
We unconditionally guarantee the authenticity of all of our fossils and minerals. With over 30 years of experience collecting and selling fossils we have the expertise to assess whether or not a fossil is real, repaired or restored. Many of our specimens have little or no restoration, which is the way we prefer them. We are always upfront about any alterations to the specimen, if applicable. We also provide a certificate of authenticity upon request for all of our fossils and minerals.
We accept returns within 30 days of purchase for a full refund. We do not charge any handling fees but the return shipping costs are the buyer's responsibility. As well, all items must be returned in their original condition. The refund will be issued once the item is received and inspected. Please contact us either by email, or, preferably, by calling prior to returning any item. In case of damage we will cover return shipping costs.
Getting your order to you in a timely fashion is a priority for us and your items will be shipped as soon as possible. However, please allow us up to 4 business days of handling time after your order placement. In cases where a wooden crate needs to be built (most fossils or minerals over 30 kg), we may require up to 7 business days of handling time.
We professionally pack all of our fossils and minerals. In the unlikely event that an item was damaged during shipment, it is important to document the damage to both the specimen and shipping box with photographs. We also must be contacted immediately by email or phone to file an insurance claim with the carrier. Please contact to arrange insurance. No reimbursement can be made without proper compliance to these guidelines.
We are not responsible for shipments lost in transit due to postal service or courier error, if no insurance has been purchased. Please contact us to arrange insurance. However, if an item does not reach you we will conduct an investigation and personally call the shipping service and do our best to track down the item - it is much better to chose a shipping method that method that includes a tracking number. We can assist you in choosing the method that is right for you.
Please understand that we will not ship by surface (which does not come with a tracking number) unless you agree to this method in advance. We highly recommend choosing a method that includes a tracking number - we can assist you in this matter.
We are happy to offer you an estimated shipping time; however, we are not responsible for delays that occur after the item has been shipped, including customs delays, which are out of our control and cannot be accounted for in advance.
All prices are listed in US Dollars and all payments will be processed in US Dollars. Please contact us in advance regarding payments over $10,000. In these instances we normally recommend a wire transfer.