Company Policies

Guarantee of Authenticity

We unconditionally guarantee the authenticity of all of our specimens. With over 35 years of experience collecting and selling natural history specimens we have the expertise to assess whether or not a specimen is real and whether there is repair or restoration present. We also work exclusively with trusted suppliers and partners. If you have questions or concerns about repair, restoration or any other aspect of an item’s condition we suggest requesting a condition report. Due to their nature, most natural history specimens have imperfections. We are also happy to provide a signed certificate of authenticity upon request.

Return Policy

On all items under $7500 USD, we accept returns within 14 days of delivery for a full refund. The return shipping costs are the buyer's responsibility. As well, all items must be returned in their original condition. The refund will be issued once the item is received and inspected. Please contact us either by email, or, preferably, by calling prior to returning any item. Items $7500 USD and over are Final Sale and returns are not accepted. 

Our returns service will contact you within two working days to coordinate the return shipment via one of our logistics partners. Except in the case of an objectively proven defect of the jewellery, the customer shall bear the shipping costs of returning the jewellery, including insurance and costs related to freight, shipping and packaging and the customer's export, transit and import duties and taxes, if any. If the customer contracts another shipping company service, proof of return shipment must be retained by the customer; we will not accept any liability if such proof cannot be provided. Only products that have been received by our distribution centre will be eligible for refund or exchange.

The item must not have broken the seal and must be returned in its original box and original packaging, with all protective materials in place and labels and stickers affixed to them (if applicable), the original ROP box and in the original packaging (including all accessories and documents

Jewellery purchased On Request cannot be returned under any circumstances

Handling Time

Getting your order to you in a timely fashion is a priority for us and your items will be shipped as soon as possible. However, please allow us up to 1 week of handling time after your order placement. In cases where a wooden crate needs to be built (which pertains to some fragile specimens and heavy specimens), we may require a longer time frame. If any speciality packing/crating is required, or if there are other shipments in queue, we will provide an estimate of the handling time.

Shipping Time

We are happy to offer you an estimated shipping time; however, we are not responsible for delays that occur after the item has been shipped, including customs delays, which are out of our control and cannot be accounted for in advance. 

Damaged Shipments 

We pack all of our specimens with great care and expertise, following industry best practices. Please, however, contact us to arrange insurance - by default, our shipments are uninsured. In the unlikely event that an item was damaged during shipment, it is important to document the damage to both the specimen and shipping box/crate with photographs. We must also be contacted immediately to file an insurance claim with the carrier. The compensation will be determined by the insurance company. 

Lost Shipments

We are not responsible for shipments lost in transit due to postal service or courier error. Please contact us to arrange insurance if you would like full value protection. However, if an item does not reach you we will conduct an investigation and do our best to track down the item - it is much better to chose a shipping method that includes a tracking number so that we can better track down the item. We can assist you in choosing the shipping method that is right for you. 

Overseas Shipments

Please understand that we will not ship by Canada Post surface (which does not come with a tracking number) unless you agree to this method in advance. We recommend choosing air shipping, with a tracking number - we can assist you in this matter.

Customs Declarations

For international shipments, every item will be accurately described on all customs paperwork, classified with the correct tariff code. We will not, under any circumstance, falsify customs declarations. We are obliged to declare the value that you paid. 

Payments

All prices are listed in US Dollars and all payments will be processed in US Dollars. We only accept wire transfers as a means of payment on purchases $7,500 USD and over. Specimens will be shipped after full payment is received.

Customs, Duties and Taxes

Any duties, taxes, brokerage or other fees relating to the import of an item are the responsibility of the buyer. In the unlikely event that a customs issue arises, we will help to the best of our ability. However, we cannot be held responsible since the items that we ship are legal to trade and will be properly declared.  

Sales Tax

Listed prices, or quoted prices, exclude applicable sales tax.

Reserve and Item

To reserve an item we require a 20% non-refundable deposit (It is refundable if and only if it cannot be shipped by us due to to loss or damage). We can hold an item up to 30 days with this deposit. 

SHIPPING TIME FOR JEWELLERY

We process your orders from Monday to Friday (excluding holidays). As soon as your payment is received in our bank account, your product will be dispatched within ten working days.

We´ll be happy to offer you an estimated shipping time; however, we are not responsible for delays that occur after the item has been shipped, including customs delays, which are out of our control and cannot be accounted for in advance.

In the case of jewelry purchased On Request, a specific delivery time will be established with the customer in each case, enough to produce his/her specific jewelry, and tailored to his/her needs.

PAYMENT AND CONDIDITIONS FOR JEWELLERY MADE ON REQUEST

- A 50% deposit is required to begin production on your jewellery . The listed amount is for 50%.

-Once jewelry is completed, balance is required upon completion.

-All late payments past completion date will accrue additional charges (5% of balance per month) for each month past completion date.

-You acknowledge that all information on your invoice is correct (design, size, metal, gemstones sizes, etc.)

-All custom orders are nonrefundable.

-By making your payment, you agree to the terms outlined above. If any changes need to be made, please contact us at xxxx @ xxxxxx

-As soon as your payment is received, we will begin production on your jewelry.

Please note:

-In the case of ring orders come with one complimentary ring resizing within one whole size. This offer expires after three months of receiving your ring. You just pay for return shipping, the rest is covered.

-Unless otherwise discussed, all orders made to order require 6-8 weeks for completion.

Privacy Policy

Fossil Realm is committed to protecting your privacy. See our Privacy Policy.